Custom Design Jewelry
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Last updated: September 11, 2025
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the 'User' (hereafter also referred to as 'You' or the 'Customer') and 'wpsheltonjewelers.com' (hereafter also referred to as 'We' or the 'Website'), belonging to the company W.P. Shelton Jewelers. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and W.P. Shelton Jewelers as they are used to protect your rights as a valued customer and our rights as a business.
W.P. Shelton Jewelers is a work in progress, and as such, things may change, be added, or be taken away. We reserve the right to update the Website and these Terms of Service at our discretion, without notice, from time to time. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable for any reason that all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with wpsheltonjewelers.com by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess and that you log out of your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party, and only using wpsheltonjewelers.com in person. If you think there may have been any breach of security, then it is your responsibility to notify us immediately and, if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that the Website or any content provided on the Website is error-free. We manage your data according to our Privacy Policy.
W.P. Shelton Jewelers takes great care when putting product information, descriptions, and images online, but will not be held responsible for any mistakes or omissions in any information given.
The prices indicated on wpsheltonjewelers.com are shown in US Dollars and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment, but this will be indicated to you on the order at the time the order is placed. If an incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error, etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.
We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow up with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and then wish to return it to us under the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
W.P. Shelton Jewelers currently offers Visa, MasterCard, American Express, Discover, Diner’s Club, & PayPal to pay for your order. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (W.P. Shelton Jewelers is charged as the seller, you are not charged as the buyer), so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payment.
Your order will be delivered to the address you indicated when your order was placed.
W.P. Shelton Jewelers does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. If you do not receive your package, an investigation will be conducted with the carrier, and it may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
W.P. Shelton Jewelers allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer's responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
Know more about our Refund & Return Policy here
If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.
The details you give us are essential for the processing and delivery of your orders, for billing, and for the establishment of warranty contracts, therefore, failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to W.P. Shelton Jewelers to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
Know more about our Cookie Policy here
All the content on the wpsheltonjewelers.com website (illustrations, texts, names, brand names, images, and videos) is the property of W.P. Shelton Jewelers. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by W.P. Shelton Jewelers. All information, content, and files are protected by International law concerning intellectual ownership and copyright. wpsheltonjewelers.com cannot give you the right to copy, display, or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
W.P. Shelton Jewelers will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Any failure of W.P. Shelton Jewelers to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and wpsheltonjewelers.com, and govern your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service).
If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
W.P. Shelton Jewelers Text Messaging Program
When you opt in to receive text messages from W.P. Shelton Jewelers, you may receive SMS and MMS messages related to your ring design, saved configurations, appointment scheduling, order updates, and related communications from W.P. Shelton Jewelers. These messages are sent to help you stay connected with W.P. Shelton Jewelers regarding your jewelry inquiry.
By checking the SMS consent checkbox on the W.P. Shelton Jewelers ring builder and providing your phone number, you expressly consent to receive text messages from W.P. Shelton Jewelers at the phone number you provided. Consent is not a condition of purchase or use of the ring builder tool. You may use the ring builder without opting in to text messages.
Message frequency varies depending on your interaction with W.P. Shelton Jewelers. Typical messages include appointment confirmations, follow-ups on saved ring designs, and responses to your inquiries. You will not receive more than 3 messages per month unless you initiate additional conversations.
Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan. W.P. Shelton Jewelers is not responsible for any fees charged by your carrier.
You can opt out of receiving text messages at any time by replying STOP to any message you receive from W.P. Shelton Jewelers. After sending STOP, you will receive a one-time confirmation message, and no further messages will be sent unless you opt in again. If you experience any issues opting out, contact us using the information below.
For help or questions about the text messaging program, reply HELP to any message you receive, or contact W.P. Shelton Jewelers at:
Messages are supported on all major US wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
Your phone number and personal information will not be shared with third parties for marketing purposes. For full details on how your information is collected, used, and protected, please review W.P. Shelton Jewelers's privacy policy at https://wpsheltonjewelers.com/policies/privacy-policy.
W.P. Shelton Jewelers reserves the right to modify or discontinue the text messaging program at any time. In the event of any changes to these terms, an updated version will be made available at this page. Continued participation in the program after changes constitutes acceptance of the revised terms.
Any opinions left on the Website by wpsheltonjewelers.com customers are screened and moderated by W.P. Shelton Jewelers. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out-of-context commentary...), W.P. Shelton Jewelers reserves the right to refuse or modify them.
If there are any questions regarding these terms and conditions, you may contact us using the information below.
